1. General Overview
Welcome to Octopra!
This refund policy outlines the terms under which refunds may be issued for our services. By purchasing our service, you agree to the terms and conditions stated herein.
2. Refund Eligibility
Refunds may be granted under the following condition:
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Non-fulfillment of Agreed Service: If the specific service features or deliverables outlined in your purchase agreement are not provided, you are eligible to request a refund.
Important Note: Once the agreed service has been delivered in full and according to the purchase agreement, no refunds will be issued.
3. Refund Request Procedure
To request a refund, please adhere to the following steps:
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1. Initiate a Refund Request: Submit a formal refund request via our customer support channel at [email protected], including your order number, proof of purchase, and a detailed explanation of the issue.
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2. Review and Evaluation: Our team will conduct a thorough review of your request to determine if it meets the refund criteria specified in this policy.
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3. Outcome Notification: We will inform you of the decision regarding your refund request within 3 business days. If approved, the refund will be processed within 7 business days.
Refunds will be issued only to the original payment method (e.g., credit card, PayPal).
4. Circumstances Excluded from Refund
Refunds will not be provided under the following circumstances:
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1. Service Fulfillment: No refunds will be granted after the service or product has been delivered in accordance with the agreed terms and conditions.
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2. User Discretionary Choices:Refunds will not be issued for discretionary reasons, including but not limited to dissatisfaction with the service after delivery, change of mind, or incorrect service selection.
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3. User Mistakes:Refunds will not be issued due to user errors, such as purchasing the wrong product or service, misunderstanding service features, or failing to use the service as intended.
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4. Force Majeure:We will not be held liable for any delays or failures in the performance of services due to circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events.
5. Legal Compliance and Jurisdiction
This refund policy is governed by and will be interpreted in accordance with the laws of the jurisdictions in which we operate, specifically the United States, Europe, and other relevant regions. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts in these regions.
6. Amendments to the Refund Policy
We reserve the right to modify or amend this refund policy at any time. Changes to this policy will be posted on this page and will take effect immediately upon posting. It is the responsibility of the customer to review the policy periodically for any updates or changes.
7. Limitation of Liability
Our liability in connection with any refund is limited to the amount you paid for the service in question. We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services, or the inability to use our services.
8. Contact Information
If you have any questions or require further clarification regarding this refund policy, please contact our support team at [email protected].